Outage in Front

[by_company_00017] [by_company_00009] Search is unavailable for some users

Resolved Minor

January 27, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating a search issue for some customers.

Components affected

Front Search engine

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 01/27/2023 05:02PM

This incident has been resolved.

MONITORING almost 3 years ago - at 01/27/2023 04:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 01/27/2023 04:30PM

The issue has been identified and a fix is being developed.

INVESTIGATING almost 3 years ago - at 01/27/2023 03:04PM

We are seeing improvements for some customers but are still investigating.

INVESTIGATING almost 3 years ago - at 01/27/2023 02:07PM

We are currently investigating a search issue for some customers.

Latest Front outages

App not responding - about 1 month ago

Errors loading conversations - about 1 month ago

Delegated inboxes not visible - about 2 months ago

[by_company_00017] Front App Outage - 2 months ago

Some Canadian customers are experiencing degraded messaging capability - 3 months ago

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