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Outage in Front

Search is degraded for some customers in US [by_company_00003]

Resolved Minor
May 26, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are seeing a delay in conversations being indexed in search. We have identified the issue and are working on a solution.
Components affected
Front Search engine

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/26/2023 10:54PM

This incident has been resolved.

MONITORING almost 3 years ago - at 05/26/2023 10:34PM

We have recovered from search indexing delays and are caught up on the search indexing backlog. We are keeping a close eye.

IDENTIFIED almost 3 years ago - at 05/26/2023 10:33PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 05/26/2023 10:08PM

We are seeing a delay in conversations being indexed in search. We have identified the issue and are working on a solution.

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