Outage in Front

Failures to send emails on Gmail channels [gmail]

Resolved Minor
August 09, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are continuing to see failures sending emails on Gmail channels for a small number of customers following Gmail's incident from yesterday and are investigating.
Components affected
Front Gmail
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/09/2024 11:39PM

A workaround has been implemented and we've observed a full recovery.

IDENTIFIED about 2 months ago - at 08/09/2024 10:32PM

We have identified an issue and filed a bug report with Google. In the meantime, we are deploying a potential mitigation to alleviate the problem.

INVESTIGATING about 2 months ago - at 08/09/2024 07:26PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 08/09/2024 07:26PM

We are continuing to see failures sending emails on Gmail channels for a small number of customers following Gmail's incident from yesterday and are investigating.

Latest Front outages

Increased error rate sending and receiving messages on email-based channels - 8 days ago
Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004] - 12 days ago
Delays in sending and receiving Gmail messages [gmail] - 22 days ago
Degraded performance in us-west-2 [us-west-2] - about 1 month ago
Unable to sign in using Google - about 2 months ago

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