Outage in Front

Increased error rate sending and receiving messages on email-based channels

Resolved Major

September 27, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Front SMTP (non-Gmail / O365) Front O365 Front Gmail

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 09/28/2024 02:51AM

This incident has been resolved.

MONITORING 3 months ago - at 09/28/2024 02:21AM

Customers in us-west-2 and eu-west-1 regions have fully recovered. We are still working through the incoming message backlog on us-west-1.

MONITORING 3 months ago - at 09/27/2024 09:47PM

The fix has been deployed and we are seeing email delivery services have recovered. We're monitoring and catching up on backlog so there might be residual delays.

IDENTIFIED 3 months ago - at 09/27/2024 09:27PM

We have validated the fix and are in the process of doing a manual deploy to circumvent the current Docker outage.

IDENTIFIED 3 months ago - at 09/27/2024 09:02PM

We are validating the fix in our staging environment.

IDENTIFIED 3 months ago - at 09/27/2024 08:38PM

We have identified the cause of the issue and are working on a fix. The issue affects some but not all channels.

INVESTIGATING 3 months ago - at 09/27/2024 08:25PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/27/2024 08:25PM

We are currently investigating this issue.

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