Increased error rate sending and receiving messages on email-based channels

This incident has been resolved.

Customers in us-west-2 and eu-west-1 regions have fully recovered. We are still working through the incoming message backlog on us-west-1.

The fix has been deployed and we are seeing email delivery services have recovered. We're monitoring and catching up on backlog so there might be residual delays.

We have validated the fix and are in the process of doing a manual deploy to circumvent the current Docker outage.

We are validating the fix in our staging environment.

We have identified the cause of the issue and are working on a fix. The issue affects some but not all channels.

We are continuing to investigate this issue.

We are currently investigating this issue.