Outage in Front

AI answers for Chat errors

Resolved Minor
December 26, 2024 - Started 7 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating some errors only affecting our AI answers functionality with Chat
Components affected
Front chat
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 12/27/2024 12:01AM

This incident has been resolved.

MONITORING 7 days ago - at 12/26/2024 11:19PM

We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

MONITORING 7 days ago - at 12/26/2024 11:18PM

We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

IDENTIFIED 7 days ago - at 12/26/2024 09:48PM

AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.

INVESTIGATING 7 days ago - at 12/26/2024 09:30PM

We're investigating some errors only affecting our AI answers functionality with Chat

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