Outage in Front
AI answers for Chat errors
Resolved Minor
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Outage Details
We're investigating some errors only affecting our AI answers functionality with Chat
Components affected
Front chatLatest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 12/27/2024 12:01AM
This incident has been resolved.
MONITORING
10 months ago - at 12/26/2024 11:19PM
We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.
MONITORING
10 months ago - at 12/26/2024 11:18PM
We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.
IDENTIFIED
10 months ago - at 12/26/2024 09:48PM
AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.
INVESTIGATING
10 months ago - at 12/26/2024 09:30PM
We're investigating some errors only affecting our AI answers functionality with Chat
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