Outage in Front

Delay importing new messages from Gmail

Resolved Minor
September 13, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have an ongoing issue causing delays importing new messages from all gmail channels. We have identified the issue and are currently working on a fix
Components affected
Front Gmail

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/13/2025 12:00AM

All channels should now be recovered

MONITORING about 2 months ago - at 09/12/2025 11:31PM

Continuing to monitor our backlog of messages, the majority of channels have recovered - but still have a small segment still catching up

MONITORING about 2 months ago - at 09/12/2025 10:44PM

Fixes are currently rolling out, we are monitoring backlog of unimported messages

IDENTIFIED about 2 months ago - at 09/12/2025 10:32PM

We have an ongoing issue causing delays importing new messages from all gmail channels. We have identified the issue and are currently working on a fix

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