Outage in Front
[office365] Office channels offline preventing emails being sent or received
Major
May 28, 2026 - Started 4 days ago
Official incident page
Official incident page
Incident Report
We are currently investing an issue where a subset of customers are seeing offline O365 channels.
Components affected
Front O365Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 hours ago - at 06/01/2026 03:30PM
Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in majority of cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
about 14 hours ago - at 06/01/2026 02:57AM
Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in majority of cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
1 day ago - at 05/31/2026 03:22PM
Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in most cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
1 day ago - at 05/31/2026 03:17AM
Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in most cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
2 days ago - at 05/30/2026 04:04PM
Front is continuing to partner with Microsoft to investigate the decreasing volume of channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in most cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
3 days ago - at 05/30/2026 03:37AM
Front is continuing to partner with Microsoft to investigate the decreasing volume of channel sync failures. The next update will be within the next 12 hours. Manually re-authorizing the channel in Front's channel settings has worked in most cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
3 days ago - at 05/29/2026 11:40PM
Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 6 hours. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
3 days ago - at 05/29/2026 06:38PM
Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 6 hours. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
3 days ago - at 05/29/2026 10:42AM
Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 6 hours. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
4 days ago - at 05/29/2026 02:05AM
Front is continuing to partner with Microsoft to investigate the channel sync failures. The next update will be within the next 8 hours. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
4 days ago - at 05/28/2026 11:36PM
Front is partnering with Microsoft to investigate the channel sync failures and will continue to update here as we make progress. Manually re-authorizing the channel in Front's channel settings has worked in some cases, but not all. Please contact support@front.com for assistance.
IDENTIFIED
4 days ago - at 05/28/2026 07:35PM
Front continues to investigate paths to restore access for affected Office365 channels. Office reports internal errors, which we are trying to work around.
IDENTIFIED
4 days ago - at 05/28/2026 06:57PM
We are attempting a mitigation step to get impacted channels back online.
INVESTIGATING
4 days ago - at 05/28/2026 06:24PM
We are currently investing an issue where a subset of customers are seeing offline O365 channels.
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