Outage in Front
[office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]
Resolved MinorIncident Report
Summary AI Generated
Some Office 365 channels in the us-west-1 and us-west-2 regions experienced delays in sending and receiving messages for approximately 2.7 hours. Channel sync error rates remained elevated above baseline throughout the investigation before returning to normal levels. The incident was resolved after monitoring confirmed system health had stabilized.
We're observing some Office 365 channels experience delays in sending and receiving messages. We're currently investigating.
Components affected
Front O365Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 09/14/2026 11:01AM
This incident has been resolved.
MONITORING
10 days ago - at 09/14/2026 10:13AM
We are seeing error rates return to normal. We are continuing to monitor the health of our systems.
INVESTIGATING
10 days ago - at 09/14/2026 09:39AM
We have established that channel sync error rate is <1%, but remains above our expected baseline rate. We are continuing to investigate.
INVESTIGATING
10 days ago - at 09/14/2026 09:00AM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 09/14/2026 08:20AM
We're observing some Office 365 channels experience delays in sending and receiving messages. We're currently investigating.
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