Outage in Frontegg

DB upgrade on U.S. region

Resolved Minor
August 22, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

A maintenance procedure on our DB may result a intermittent 500s in the refresh flow. We applied a caching mechanism to make sure that no data during the flow will be lost in case of an error. * Note: the issue should not effect active refresh tokens
Components affected
Frontegg Team management Frontegg SSO & SAML Components Frontegg Secure Access

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/22/2023 10:15AM

The maintenance has been successfully completed

MONITORING about 2 years ago - at 08/22/2023 10:04AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 08/22/2023 10:03AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/22/2023 10:03AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/22/2023 09:58AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/22/2023 09:56AM

A maintenance procedure on our DB may result a intermittent 500s in the refresh flow.
We applied a caching mechanism to make sure that no data during the flow will be lost in case of an error.

* Note: the issue should not effect active refresh tokens

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