Outage in Frontegg
Service Outage
Resolved MajorIncident Report
Summary AI Generated
Frontegg experienced a 5.7-hour major outage affecting authentication and login across its platform, caused by a global AWS CloudFront disruption. Customers using custom domains v2 were particularly impacted, with outages spanning multiple regions including the EU, US, Australia, Canada, and the UK. Frontegg resolved the incident by implementing a workaround to bypass the affected CloudFront components, restoring service region by region without requiring any action from customers.
We're currently investigating a service disruption affecting authentication and login across our platform. Our team is actively looking into the cause and working to restore service as quickly as possible.
We'll keep you posted.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/16/2026 01:42PM
This incident has been resolved.
MONITORING
9 days ago - at 07/16/2026 12:09PM
Update on the AWS incident from earlier: Amazon is still experiencing a global operational issue with CloudFront on their end, but we've implemented a workaround to bypass the affected component.
All regions are now back up and working normally.
We proactively rerouted to avoid the impacted path, so you shouldn't need to do anything on your side. We'll keep an eye on AWS's recovery and let you know if the situation changes.
If you notice anything still off, please flag it on our Slack — happy to help.
IDENTIFIED
9 days ago - at 07/16/2026 11:34AM
Hi all,
The Cloudfront issue still persists. However, we have implemented a workaround on our side.
We are rolling it out by region.
Australia, Canada, and the UK should be up and running now.
IDENTIFIED
9 days ago - at 07/16/2026 11:33AM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 07/16/2026 10:08AM
Hi all,
The Cloudfront issue still persists. However, we have implemented a workaround on our side.
We are rolling it out by region.
EU and US should be up and running now.
We will keep you posted.
IDENTIFIED
9 days ago - at 07/16/2026 08:58AM
Due to the global Cloudfront issue, some of our customers that are using custom domains v2 are still impacted. We are actively working to bypass Cloudfront service and bring those back to normal. We'll keep you posted.
IDENTIFIED
9 days ago - at 07/16/2026 08:56AM
We've identified the cause of the disruption as an ongoing issue with our upstream cloud provider (AWS CloudFront). We are actively working internally as well to try and mitigate this until their service fully restored.
INVESTIGATING
9 days ago - at 07/16/2026 08:06AM
We are currently investigating this issue.
IDENTIFIED
9 days ago - at 07/16/2026 08:06AM
We're currently investigating a service disruption affecting authentication and login across our platform. Our team is actively looking into the cause and working to restore service as quickly as possible.
We'll keep you posted.
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