FedEx V2 rate limits are affecting all FedEx related operations

FedEx has increased the rate limit on our v2 integration effective now. FedEx v2 API calls are returning successfully and label generation, rate quotes, and tracking are operating normally.

We are currently on a live call with FedEx working through the rate limit issue. We will post a update as soon as the call concludes.

FedEx v2 remains impacted;

all other carriers and FedEx v1 remain operational.

We are currently experiencing rate limiting from FedEx at the application level, which is impacting all customers using our FedEx v2 integration. This is affecting label generation, rate quotes, and tracking calls routed through FedEx v2.

*What is working*

All other carrier integrations (UPS, USPS, DHL, and all non-FedEx carriers) are operating normally. FedEx v1 integration is unaffected.


*What is not working*

API calls to FedEx v2 are being throttled by FedEx, resulting in failed or delayed responses for affected operations.

*Root cause*

FedEx is enforcing a rate limit at the application level on our integration. This is a limit imposed by FedEx, not a Fulfil-side capacity issue.

*What we are doing*

We are in active contact with FedEx and have been escalated to their Account Executives to request a rate limit increase. We do not yet have a confirmed timeline or the specific requirements FedEx will ask for to raise the limit.

*What you can do in the interim*

* If you have a FedEx v1 connection configured, you can route shipments through it as a temporary workaround.
* For time-sensitive shipments, consider routing through an alternate carrier integrations.

*How you can help*

Contact your FedEx account representative directly. Customer escalations to FedEx carry significant weight, often more than ours. If you have a dedicated FedEx AE or account manager, please reach out and reference this issue. Specifically, ask them to:

* Flag the rate limit applied to Fulfil's FedEx Web Services / FedEx API v2 integration affecting your account.
* Escalate to FedEx's API/Developer Support team on your behalf.
* Request that FedEx prioritize the rate limit increase request currently in progress with Fulfil.

The issue has been identified and we are coordinating with FedEx