Outage in Funnel

Ongoing Authentication Issues with Instagram Insights

Resolved Minor
January 29, 2025 - Started about 1 month ago - Lasted about 20 hours
Official incident page

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Outage Details

We are seeing a spike in TokenErrors affecting Instagram Insights data sources, causing them to fail with a “Cannot access account due to missing permissions” error. As a result, affected data sources are not receiving updates and are not being refreshed. We are actively working on gathering more data to understand the root cause. We will provide further updates as we continue our investigation.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/30/2025 09:22AM

The issue affecting Media Insights Reports has been resolved. All systems are now operating as expected. Thank you for your patience.

IDENTIFIED about 1 month ago - at 01/29/2025 01:55PM

We are seeing a spike in TokenErrors affecting Instagram Insights data sources, causing them to fail with a “Cannot access account due to missing permissions” error. As a result, affected data sources are not receiving updates and are not being refreshed. We are actively working on gathering more data to understand the root cause. We will provide further updates as we continue our investigation.

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