Outage in Fusion by Ensora Health

Phone System Outage

Resolved Minor

October 15, 2025 - Started 4 months ago - Lasted about 17 hours
Official incident page

Incident Report

The third-party application that Ensora Health uses for our phone system is currently experiencing a nationwide outage. We are not able to take calls at this time. Please contact Customer Support through email or chat. We will let you know as soon as phones are operational again. Thank you. In the meantime, please don’t hesitate to contact our team by emailing or reaching out to us via chat we’re here and ready to assist while phone support is being restored.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/16/2025 12:12PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 10/15/2025 07:09PM

The third-party application that Ensora Health uses for our phone system is currently experiencing a nationwide outage. We are not able to take calls at this time. Please contact Customer Support through email or chat. We will let you know as soon as phones are operational again. Thank you.

In the meantime, please don’t hesitate to contact our team by emailing or reaching out to us via chat we’re here and ready to assist while phone support is being restored.

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