Outage in Fusion
AI Session Assistant Extension Issue
Resolved MinorIncident Report
We've identified an issue preventing logging in to AI Session Assistant's Chrome extension and are working on a solution. In the meantime, you can still log in directly at ensorascribe.com. You may also want to check your Encounter Data Retention Period in Advanced Settings to ensure you have time to get to your document data.
Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.
As more information becomes available, updates will be shared on the status page.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/24/2026 09:10PM
The issue has been resolved by an update to AI Session Assistant's Chrome extension. If your extension has not received the update, you can uninstall and reinstall it or click the update button when managing Chrome extension in developer mode.
INVESTIGATING
16 days ago - at 04/24/2026 05:19PM
We've identified an issue preventing logging in to AI Session Assistant's Chrome extension and are working on a solution. In the meantime, you can still log in directly at ensorascribe.com. You may also want to check your Encounter Data Retention Period in Advanced Settings to ensure you have time to get to your document data.
Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.
As more information becomes available, updates will be shared on the status page.
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