Outage in FutureLearn

Video playback errors in UAE and China

Resolved Minor
March 20, 2024 - Started 9 months ago - Lasted 7 days
Official incident page

IsDown continuously monitors the FutureLearn status page and multiple sources to provide up-to-date information. Check back with us for the latest FutureLearn uptime status.

Outage Details

We are currently investigating an issue with our videos which is causing playback issues in the UAE and China.
Components affected
FutureLearn www.futurelearn.com
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/27/2024 10:43AM

This issue has been tested and found to have been resolved by the fix implemented by our teams.

MONITORING 9 months ago - at 03/25/2024 01:19PM

A fix for this issue has been tested and will be implemented today.

IDENTIFIED 9 months ago - at 03/21/2024 03:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 03/20/2024 03:52PM

This issue has been fixed for FutureLearn users based in China. FutureLearn users based in the UAE may still face some playback issues, but this is still under investigation.

INVESTIGATING 9 months ago - at 03/20/2024 11:45AM

We are currently investigating an issue with our videos which is causing playback issues in the UAE and China.

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