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Outage Details
We are currently investigating an issue where new subscribers are seeing an error after they subscribe.
The subscription is created but rather than seeing a confirmation page the new subscriber gets a generic error page.
We also have a fix for this and are just waiting on the appropriate checks to pass before we can merge it.
Components affected
FutureLearn www.futurelearn.comLatest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/08/2024 02:46PM
This incident has been resolved.
MONITORING
about 1 year ago - at 04/08/2024 01:07PM
A fix has been implemented, and we are monitoring the results
INVESTIGATING
about 1 year ago - at 04/08/2024 11:27AM
We are currently investigating an issue where new subscribers are seeing an error after they subscribe.
The subscription is created but rather than seeing a confirmation page the new subscriber gets a generic error page.
We also have a fix for this and are just waiting on the appropriate checks to pass before we can merge it.
Latest FutureLearn outages
Intermittent video performance - 8 months ago
Homepage not loading - 10 months ago
Degraded performance of FutureLearn site - 10 months ago
Video playback errors in UAE and China - about 1 year ago
Cloudflare causing some response time delays - over 1 year ago
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