Outage in Gandi

partial outage on public website portal

Resolved Major
October 08, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Gandi shop.gandi.net Gandi Billing / payments Gandi admin.gandi.net Gandi www.gandi.net

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/08/2025 03:06PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/08/2025 02:58PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 10/08/2025 01:46PM

We are continuing to resolve the issues, services are getting back to normal progressively

IDENTIFIED about 2 months ago - at 10/08/2025 12:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/08/2025 12:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/08/2025 12:34PM

updating incident criticality

IDENTIFIED about 2 months ago - at 10/08/2025 12:22PM

We identified the root which is related to a Human error,

INVESTIGATING about 2 months ago - at 10/08/2025 12:20PM

the impact is larger then initially assessed we updated the affected services

INVESTIGATING about 2 months ago - at 10/08/2025 12:20PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/08/2025 12:16PM

We are currently investigating this issue.

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