Outage in GatewayAPI

REST API issue - Identified

Resolved Minor
April 22, 2025 - Started 6 months ago - Lasted 34 minutes
Official incident page

Incident Report

We are experiencing MT traffic issues on our REST API and have now identified root cause. We are currently working on resolving the issue. Users may experience degraded delivery with MT traffic, and see that their messages have the status "WAITING". We will keep you updated. Thank you for your understanding and we apologize for the inconvenience caused by this
Components affected
GatewayAPI MT (Outgoing) SMS GatewayAPI API
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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/22/2025 11:37AM

Due to an update, our systems were facing some issues processing the traffic. This update has since been rolled back, and we are now seeing that traffic is back to normal.

We will continue to monitor our traffic.
We apologize for the inconvenience, and thank you for your patience.

MONITORING 6 months ago - at 04/22/2025 11:02AM

We are experiencing MT traffic issues on our REST API and have now identified root cause.

We are currently working on resolving the issue.

Users may experience degraded delivery with MT traffic, and see that their messages have the status "WAITING".

We will keep you updated.

Thank you for your understanding and we apologize for the inconvenience caused by this

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