Outage in Gather

Users may have issues entering spaces

Resolved Minor
December 15, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware that members in a small number of spaces cannot enter them and currently investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/15/2025 04:23PM

We no longer seeing further issues about members entering their spaces for those that were affected by the incident. I

If you continue to experience issues, please reach out to our support team: https://support.gather.town/hc/en-us

MONITORING 3 days ago - at 12/15/2025 03:02PM

A fix has been rolled out with early signs has shown this has resolved the issue and affected users can access their spaces again.

We will continue to monitor closely for the next few hours.

INVESTIGATING 3 days ago - at 12/15/2025 01:46PM

We have reproduced the issue and now investigating the cause and also looking at possible fixes

INVESTIGATING 3 days ago - at 12/15/2025 12:46PM

We are aware that members in a small number of spaces cannot enter them and currently investigating the issue.

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