CDN and Cloud | Johannesburg Incident Details

We are currently experiencing a partial degradation in performance for CDN and Cloud, and as a result, **we have rerouted CDN traffic to nearby** locations to minimize the impact. Cloud services in the location **may experience** a minor packet loss or partial unavailability in the public network. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.We will provide an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

The issue is caused by a fiber cut affecting our upstream providers. We have been informed that the providers are aware of the situation and are already working on a resolution. We will continue to monitor the situation and provide updates as more information becomes available.

We are pleased to inform you that our engineering team has successfully rerouted the traffic back to Johannesburg. However, we are still closely monitoring the situation to ensure stable performance. Cloud services may still experience packet loss due to the upstream provider issue. We will provide you with an update as soon as we have confirmed that everything is completely resolved with Cloud.