Cloud | London-2 Incident Details

We are currently experiencing a major outage in our Network affecting Cloud Services in London-2 region, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution.Thank you for your understanding and cooperation.

On-site engineers are actively investigating a power issue in the data centre. We are working on resolving it and will provide updates shortly.

We have received an update from the data centre confirming a power outage affecting the site. On-site engineers are actively working to restore power as quickly and safely as possible. We will continue to share updates as more information becomes available.

We have received a further update from the data centre confirming that the power restoration process has begun. Some services, like API and network are back and running. Services are being brought back gradually, and onsite teams are working to fully restore operations as quickly and safely as possible.We understand the impact of this incident and greatly appreciate your patience. We will continue to share updates as more information becomes available and once full service is restored.

All services have now been restored. A small number of bare metal servers are still in the process of recovery, and our teams continue to monitor the situation closely.Thank you for your patience and understanding throughout this incident.