Cloud | Sines-3 Incident Details

We localized the problem, implemented a fix and are currently monitoring the result.

We are currently experiencing a partial outage in our Cloud service affecting our network performance in Sines-3 region, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.

We are pleased to inform you that our engineering team has implemented a fix to resolve partial outage in our Cloud service affecting our network performance in Sines-3 region. However, we are still closely monitoring the situation to ensure stable performance. We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

We are currently investigating this incident.

This is to inform you that the issue with our Cloud service affecting network performance has reoccurred after we previously set it to monitoring following the applied fix. We are resuming our investigation to identify and resolve the root cause as quickly as possible. Customers may continue to experience partial unavailability during this time. We apologize for the ongoing inconvenience and appreciate your patience and understanding.We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.

This is to inform you that we are currently deeply investigating the network issue, and trying to solve the issue with ARP flood in the Sines-3. Customers may continue to experience partial unavailability during this time. We apologize for the ongoing inconvenience and appreciate your patience and understanding.We will provide updates as soon as more information becomes available on the progress of the resolution. Thank you for your understanding and cooperation.