Outage in Geckoboard

Issue Connecting Intercom (EU/AU Hosted Accounts)

Resolved Minor
April 30, 2025 - Started about 1 month ago - Lasted 28 days
Official incident page

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Outage Details

We’ve identified an issue affecting Intercom connections for accounts hosted in the EU and AU regions. The root cause has been confirmed, and we’re working with Intercom to implement a fix. We’ll share further updates as soon as we have them.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 05/28/2025 10:16AM

The issue affecting Intercom connections for accounts hosted in the EU and AU regions has now been resolved. We’ve worked closely with Intercom to implement a fix, and connections should now be functioning as expected. Please get in touch with us if you continue to experience issues.

IDENTIFIED about 1 month ago - at 04/30/2025 11:27AM

We’ve identified an issue affecting Intercom connections for accounts hosted in the EU and AU regions. The root cause has been confirmed, and we’re working with Intercom to implement a fix. We’ll share further updates as soon as we have them.

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