Outage in Geckoboard

Email Snapshot Deliverability

Resolved Minor
August 01, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with email snapshot deliverability, where some dashboard snapshots are not being successfully delivered. We are working with our provider to mitigate the issue, and we will continue to post updates as we learn more.
Components affected
Geckoboard Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/01/2025 08:35PM

Our email provider, responsible for delivering dashboard snapshots, has resolved the issue that affected email deliveries that went out between 3:00 PM CT on Thursday, July 31, and 11:25 AM CT Friday, August 1. They have addressed the root cause of the issue, and all new messages are now being sent normally.

We apologize for any inconvenience this may have caused. If you continue to experience issues with email snapshot deliverability, please contact our team at support@geckoboard.com for more assistance.

INVESTIGATING 3 months ago - at 08/01/2025 05:21PM

We are currently investigating an issue with email snapshot deliverability, where some dashboard snapshots are not being successfully delivered. We are working with our provider to mitigate the issue, and we will continue to post updates as we learn more.

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