Outage in Gemini Trust

Service Disruption - Services Currently Unavailable

Resolved Major

November 16, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Gemini is investigating reports of potential service disruptions. All customer accounts and funds remain completely secure. Further updates to follow.

Components affected

Gemini Trust Gemini ActiveTrader™ Gemini Trust Gemini Web UI Gemini Trust Gemini Mobile App Gemini Trust Exchange Trading Engine Gemini Trust REST API Gemini Trust FIX API Gemini Trust Websockets API Gemini Trust U.S. Wire Transfer Deposit and Withdrawals Gemini Trust Recurring Orders

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/16/2022 05:44PM

This incident has been resolved.

MONITORING over 3 years ago - at 11/16/2022 05:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 11/16/2022 05:03PM

We experienced an Amazon Web Services EBS outage with one of our primary databases. We have the database restored and are bringing the exchange back up.

INVESTIGATING over 3 years ago - at 11/16/2022 04:40PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 11/16/2022 04:33PM

Gemini is investigating reports of potential service disruptions. All customer accounts and funds remain completely secure. Further updates to follow.

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