Outage in Gemini Trust

Temporary Issues Affecting Passkey, Device Authorization, and Login Issues for Some Customers

Resolved Major

May 21, 2025 - Started 11 months ago - Lasted about 2 months
Official incident page

Incident Report

If you are encountering issues related to Passkey authentication, device authorization, or withdrawal functionality, please perform a full logout from your account (do not simply close the application) and then log back in. For web users, clearing browser cookies is required. These steps frequently resolve the issue. We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.

Components affected

Gemini Trust Authy (Two-Factor Authentication)

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/17/2025 06:41PM

This incident has been resolved.

INVESTIGATING 11 months ago - at 05/21/2025 07:36PM

If you are encountering issues related to Passkey authentication, device authorization, or withdrawal functionality, please perform a full logout from your account (do not simply close the application) and then log back in. For web users, clearing browser cookies is required. These steps frequently resolve the issue.

We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.

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