Outage in Gemini Trust
Temporary Issues Affecting Passkey, Device Authorization, and Login Issues for Some Customers
Resolved MajorIncident Report
If you are encountering issues related to Passkey authentication, device authorization, or withdrawal functionality, please perform a full logout from your account (do not simply close the application) and then log back in. For web users, clearing browser cookies is required. These steps frequently resolve the issue.
We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.
Components affected
Gemini Trust Authy (Two-Factor Authentication)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/17/2025 06:41PM
This incident has been resolved.
INVESTIGATING
12 months ago - at 05/21/2025 07:36PM
If you are encountering issues related to Passkey authentication, device authorization, or withdrawal functionality, please perform a full logout from your account (do not simply close the application) and then log back in. For web users, clearing browser cookies is required. These steps frequently resolve the issue.
We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.
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