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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Investigating — We identified an issue affecting order placement and cancellation. During this window, attempts to submit or cancel orders would have received an error response. No orders were partially executed or left in an indeterminate state — all affected requests failed cleanly with no partial side effects.
We are actively working to restore full functionality and will provide an update shortly.
Customer impact:
Customers were unable to place new orders.
Customers were unable to cancel existing orders.
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