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OIT Network Engineering is aware of issues affecting the ability for new users to connect to the GT VPN service. Users may receive error messages such as "Authentication failed". Users with active sessions are not known to be impacted at this time. Engineers are actively investigating and working to resolve the issue.
Network Services restarted an authentication process on the firewall which hosts the GlobalProtect portal, which resolved the issue.
The issue appears to either still be ongoing or reoccured, the network team is to continue to investigate.
Network Services has identified the root cause of the issue and is working to implement a resolution
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