Outage in GFI Software

Issue with Update and Download Services

Resolved Major

January 28, 2026 - Started 18 days ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing a recurrence of a previously reported issue impacting update and download services. The incident has been reopened and our teams are actively investigating. Impact: - No anti-spam updates - No anti-virus updates for Kerio Control and Kerio Connect - No product updates or downloads Further updates will be provided as we make progress.

Components affected

GFI Software GFI KerioConnect GFI Software GFI KerioControl GFI Software Anti-virus definitions updates GFI Software Anti-phishing definitions updates

Need to monitor GFI Software outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 01/29/2026 12:44PM

Anti-spam, anti-virus, anti-phishing definition updates, as well as product updates and downloads, have been fully restored for all impacted products. All affected services are now operating normally.

INVESTIGATING 17 days ago - at 01/28/2026 01:01PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 01/28/2026 07:06AM

We are experiencing a recurrence of a previously reported issue impacting update and download services. The incident has been reopened and our teams are actively investigating.

Impact:

- No anti-spam updates
- No anti-virus updates for Kerio Control and Kerio Connect
- No product updates or downloads

Further updates will be provided as we make progress.

Latest GFI Software outages

Issues with Kerio connect and Control AV updates - 15 days ago

Issue with AV, AS and IPS updates - 19 days ago

Email Filtering Issue with SpamRazer - 25 days ago

License Notification Error for LAN agents - about 1 month ago

AWS Degraded – Multiple Services in US-East-1 Region - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook