Outage in Gigs
Delays in subscription activations
Resolved Minor
May 24, 2026 - Started 1 day ago
- Lasted about 4 hours
Incident Report
We are observing a number of delayed subscriptions, where subscriptions are not transitioning to the active state as expected. Our team is currently investigating the issue.
This started on 2026-05-22 at approximately 23:30 UTC. We will post another update as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 05/24/2026 11:35AM
The issue has been resolved as of 2026-05-24 11:06 UTC. Subscription activations and state changes are processing normally again. We are monitoring the situation and reviewing affected subscriptions.
IDENTIFIED
1 day ago - at 05/24/2026 09:21AM
We have identified the cause of the delayed subscriptions. P12 is experiencing an issue affecting subscription activations and state changes, including port-out credential retrieval and port scheduling.
We have escalated this to P12 and are awaiting their response. We will share another update as soon as we have more information.
INVESTIGATING
1 day ago - at 05/24/2026 09:01AM
We are observing a number of delayed subscriptions, where subscriptions are not transitioning to the active state as expected. Our team is currently investigating the issue.
This started on 2026-05-22 at approximately 23:30 UTC. We will post another update as soon as we have more information.
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