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On May 20, 2025, between 18:18 UTC and 19:53 UTC, Copilot Code Completions were degraded in the Americas. On average the error rate was 50% of requests to the service in the affected region. This was due to a misconfiguration in load distribution parameters after a scale down operation.
We mitigated the incident by addressing the misconfiguration.
We are working to improve our automated failover and load balancing mechanisms to reduce our time to detection and mitigation of issues like this one in the future.
The issues with Copilot Code Completions have been resolved.
We will continue monitoring to ensure stability, but mitigation is complete.
Copilot is operating normally.
We are experiencing degraded availability for Copilot Code Completions in the America’s.
We are working on resolving the issue.
We are investigating reports of degraded performance for Copilot
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