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Outage in GitHub

GitHub Enterprise Importer (GEI) is experiencing degraded throughput

Resolved Minor
May 16, 2025 - Started 11 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/17/2025 02:27AM

This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

INVESTIGATING 11 months ago - at 05/16/2025 10:33PM

We have identified the source of increased load and have started mitigation. Customers using the GitHub Enterprise Importer may still see extended wait times until recovery completes.

INVESTIGATING 11 months ago - at 05/16/2025 08:36PM

Investigations on the incident impacting GitHub Enterprise Importer continue. An additional contributing cause has been identified, and we are working to ship additional mitigating measures.

INVESTIGATING 11 months ago - at 05/16/2025 06:19PM

We have taken several steps to mitigate the incident impacting GitHub Enterprise Importer (GEI). We are seeing early indications of system recovery. However, customers may continue to experience longer migrations and extended queue times. The team is continuing to work on further mitigating efforts to speed up recovery.

INVESTIGATING 11 months ago - at 05/16/2025 03:32PM

We are continuing to investigate issues with the GitHub Enterprise Importer. Customers may experience slower migration processes and extended wait times.

INVESTIGATING 11 months ago - at 05/16/2025 02:06PM

We are investigating issues with the GitHub Enterprise Importer. Customers may experience slower migration processes and extended wait times.

INVESTIGATING 11 months ago - at 05/16/2025 01:46PM

We are currently investigating this issue.

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