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Outage in GitHub

Degraded REST API success rates for some customers

Resolved Minor
September 04, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
GitHub API Requests

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/04/2025 08:25PM

This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

INVESTIGATING 7 months ago - at 09/04/2025 08:05PM

The deployment has completed and we expect customers who have been impacted to see recovery. We are continuing to monitor.

INVESTIGATING 7 months ago - at 09/04/2025 07:28PM

We are in the process of deploying the PR to revert the change that was causing timeouts to this endpoint. We will update again once that deployment is complete.

INVESTIGATING 7 months ago - at 09/04/2025 06:57PM

We have identified a deployed change that correlates with the increase in 5XX errors to the GitRefs REST API. This is particularly affecting requests for repos with very large numbers of commits. We are working on rolling back this change which we expect will resolve the issue.

INVESTIGATING 7 months ago - at 09/04/2025 06:52PM

API Requests is experiencing degraded performance. We are continuing to investigate.

INVESTIGATING 7 months ago - at 09/04/2025 06:18PM

Customers are experiencing 504 responses for some API requests for regarding repo refs/tags. We are investigating.

INVESTIGATING 7 months ago - at 09/04/2025 06:16PM

We are currently investigating this issue.

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