Outage in GitLab

500 errors during SAML sign in

Resolved Minor
April 18, 2024 - Started over 1 year ago - Lasted about 1 hour

Incident Report

We are of some users receiving a 500 error when signing in via SAML. We are actively investigating the issue. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856
Components affected
GitLab SAML SSO - SaaS

Need to monitor GitLab outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
over 1 year ago - at 04/18/2024 12:13AM

We are of some users receiving a 500 error when signing in via SAML. We are actively investigating the issue. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856

over 1 year ago - at 04/18/2024 12:43AM

Investigations are ongoing. Please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856 for more details.

over 1 year ago - at 04/18/2024 01:07AM

We have identified the potential cause of the issue and we are working on mitigating the issue.
See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856 for more details

over 1 year ago - at 04/18/2024 01:21AM

We have started a rollback and expect it to complete around 02:15AM UTC April 18 (about 1 hour).
For more details, see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856.

Latest GitLab outages

Increased error rate for GitLab Duo Classic - 3 days ago
GitLab Duo Experiencing Response Errors - 9 days ago
Some CI/CD Jobs stuck in pending state - 10 days ago
Increase in errors when using SSH signatures - 15 days ago
Commits API Returning Errors - 17 days ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook