Outage in GitLab

Increased errors for SaaS Windows Runners

Resolved Minor
March 26, 2025 - Started 7 months ago - Lasted about 3 hours

Incident Report

We are seeing an increased rate of errors for Windows SaaS Runners. This is causing pipeline jobs to fail. We are investigating possible causes and mitigation actions. More details available in the incident issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19553

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Latest Updates ( sorted recent to last )
7 months ago - at 03/27/2025 03:43AM

We are seeing an increased rate of errors for Windows SaaS Runners. This is causing pipeline jobs to fail. We are investigating possible causes and mitigation actions. More details available in the incident issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19553

7 months ago - at 03/27/2025 04:22AM

We have identified the root cause and we are reverting the change that caused the incident. Please follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19553 for more detail

7 months ago - at 03/27/2025 05:26AM

We have rolled back the change and see that Windows Runners have successfully started. We'll continue to monitor the Windows Runner. Please follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19553 for more details.

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