Outage in GitLab

Artifact download and upload failing on shared runners

Resolved Minor
October 05, 2025 - Started 2 days ago - Lasted about 16 hours

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Outage Details

We are investigating a problem which is causing CI jobs to time out when downloading or uploading artifacts. For additional details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.
Latest Updates ( sorted recent to last )
2 days ago - at 10/05/2025 08:51AM

We are investigating a problem which is causing CI jobs to time out when downloading or uploading artifacts. For additional details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.

2 days ago - at 10/05/2025 09:50AM

No material updates as of now, we're still investigating. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

2 days ago - at 10/05/2025 11:43AM

We are still working on finding the root cause for this issue. The incident link is gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.

1 day ago - at 10/05/2025 02:56PM

We've traced the artifact upload and download failures to a misconfiguration. We are working on implementing a mitigation. More information is available in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664.

1 day ago - at 10/05/2025 04:22PM

We continue to work on mitigation efforts. Additional details are available in gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

1 day ago - at 10/05/2025 05:23PM

No material updates at this time. Mitigation efforts are still in progress, and additional details will be shared here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

1 day ago - at 10/05/2025 06:25PM

There are no new updates to share at this time. Work on mitigation is ongoing, and further information will be provided here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

1 day ago - at 10/05/2025 07:20PM

Mitigation work is still underway as we continue to address the issue. Updates will be shared as progress is made: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

1 day ago - at 10/05/2025 08:22PM

Our teams are continuing to verify and implement mitigation steps. We’ll share additional updates as soon as more information becomes available: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

1 day ago - at 10/05/2025 09:24PM

We have merged changes to address this issue. Our next update will be provided once the changes have been fully deployed. More details are available here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

1 day ago - at 10/05/2025 10:07PM

The recently merged changes have resolved the issue. We will continue to monitor system performance to ensure ongoing stability. More details are available here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20664

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