Outage in Gitpod

[flex] Gitpod Desktop fails to start Environments on MacOS

Resolved Major

January 28, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We've identified an issue with Gitpod Desktop failing to start environments on the stable version of Gitpod Desktop. To mitigate the impact for now, please use an AWS EC2 Runner.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/28/2025 01:24PM

We have released a new version of Gitpod Desktop which resolves the issue.

Please updating using the menu Gitpod > Check for Updates... or download the newest version from https://releases.gitpod.io/desktop/stable/Gitpod.dmg

INVESTIGATING about 1 year ago - at 01/28/2025 10:08AM

We believe the source of the problem is a MacOS change which prevents docker pull in the environment, once started inside the VM. We continue investigating.

INVESTIGATING about 1 year ago - at 01/28/2025 09:41AM

We've identified an issue with Gitpod Desktop failing to start environments on the stable version of Gitpod Desktop.

To mitigate the impact for now, please use an AWS EC2 Runner.

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