Outage in Glitch

Version of Python 3 on containers downgraded unexpectedly

Resolved Minor
March 25, 2024 - Started 9 months ago - Lasted 2 days
Official incident page

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Outage Details

We're currently investigating an issue where the version of Python on containers had downgraded to 3.5. This only impacts projects running with Python instead of Node.
Components affected
Glitch Project Hosting
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/27/2024 03:18PM

This incident has been resolved, all Python projects should be running on their intended version. We apologize for the trouble and thank you for your patience. As always, if you continue to run into issues, let us know by filing a ticket at help.glitch.com.

MONITORING 9 months ago - at 03/26/2024 08:30PM

We've deployed a fix and are starting to see some projects get the expected, correct version of Python. We are still monitoring the situation, and it can take up to 12 hours for all containers to get the update. We appreciate your patience as this fix rolls out.

IDENTIFIED 9 months ago - at 03/26/2024 02:13PM

We are still testing a fix to the Python degradation issue and will post an update when we plan to deploy any changes.

IDENTIFIED 9 months ago - at 03/25/2024 07:53PM

We’ve identified the issue causing the degradation of the version of Python on containers. We need to do more testing of our solution to ensure we do not cause more issues, and we anticipate that fix going out tomorrow (Tuesday 3/25). We’ll keep you updated and appreciate the patience of our Python developers.

INVESTIGATING 9 months ago - at 03/25/2024 02:00PM

We're currently investigating an issue where the version of Python on containers had downgraded to 3.5. This only impacts projects running with Python instead of Node.

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