Globality experienced a major email delivery delay from October 12, 18:04 UTC to October 13, 01:43 UTC (approximately 7 hours). The issue disrupted outbound emails from the platform, including two-factor authentication (2FA) emails, impacting user access. The 2FA issue was mitigated partway through the incident, and full service was restored for all users by October 13, 01:43 UTC.
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Between October 12, 18:04 UTC and October 13, 01:43 UTC, Globality experienced an incident with email delivery from our platform. We have resolved the issue and fully restored service for all users.
We have mitigated the 2FA issue, and still working to mitigate the email delivery.
As of October 12, 18:04 UTC, Globality is experiencing a delay in email delivery from our application, affecting 2FA. We are working to mitigate the backlog and restore service.
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