Outage in Glofox

Degraded Performance - Electronic Agreements / Contracts

Resolved Minor
August 30, 2022 - Started about 3 years ago - Lasted 3 minutes
Official incident page

Incident Report

We've been made aware by our E-Agreement / Digital Contract partner, Pandadoc, that they are currently experiencing an outage. As a result, if you use our integrated E-Agreement / Digital Contract functionality, you may experience errors loading the below pages within your glofox dashboard at this time: 1) Member Access Tab (for access monitoring) 2) The Member Details Tab (where E-agreements / Digital Contracts are stored) In addition, E-agreements / Digital Contracts may not be generated at this time, nor will members be able to sign agreements. If you do not utilise this functionality, please be assured that all other areas of the product, including class booking and payment processing continue to operate without issue. We apologise for any inconvenience caused by this and can assure you we're working closely with our partner, Pandadoc, to have this resolved. A further update will be made available at 6:30pm BST.
Components affected
Glofox Application

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 08/30/2022 04:51PM

We've been made aware by our E-Agreement / Digital Contract partner, Pandadoc, that they are currently experiencing an outage.

As a result, if you use our integrated E-Agreement / Digital Contract functionality, you may experience errors loading the below pages within your glofox dashboard at this time:

1) Member Access Tab (for access monitoring)
2) The Member Details Tab (where E-agreements / Digital Contracts are stored)

In addition, E-agreements / Digital Contracts may not be generated at this time, nor will members be able to sign agreements.

If you do not utilise this functionality, please be assured that all other areas of the product, including class booking and payment processing continue to operate without issue.

We apologise for any inconvenience caused by this and can assure you we're working closely with our partner, Pandadoc, to have this resolved. A further update will be made available at 6:30pm BST.

Latest Glofox outages

Reporting degradation - over 1 year ago
Degraded performance - Payments - over 2 years ago

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