Outage in Glofox

Degrated Performance - glofox payments - adding a new card to a customer

Resolved Minor
December 21, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating reports that some glofox payments users may be unable to add new cards to customer profiles. Payment processing for cards that are already stored is unaffected, and recurring billing is occurring as normal.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/21/2022 10:57PM

We've now implemented a fix and new cards can be successfully added to members. We're sorry for any inconvenience caused during this disruption. If you need further help, reach out to support@glofox.com

IDENTIFIED almost 3 years ago - at 12/21/2022 10:47PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 12/21/2022 09:50PM

We've identified the issue and are implementing a fix to allow new cards to be added.

INVESTIGATING almost 3 years ago - at 12/21/2022 09:33PM

We're investigating reports that some glofox payments users may be unable to add new cards to customer profiles. Payment processing for cards that are already stored is unaffected, and recurring billing is occurring as normal.

Latest Glofox outages

Reporting degradation - over 1 year ago
Degraded performance - Payments - over 2 years ago

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