Outage in Glofox

Degraded performance: glofox platform & mobile apps

Resolved Minor
January 16, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.
Components affected
Glofox Application
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/16/2023 09:41PM

We have now confirmed that performance is back to normal and we apologize for any inconvenience caused by this.

MONITORING over 2 years ago - at 01/16/2023 08:40PM

The performance on the Glofox Dashboard and Mobile Apps is now improving - we are continuing to monitor the situation until everything is fully back to normal.

IDENTIFIED over 2 years ago - at 01/16/2023 07:54PM

We’re continuing to work with our third party database hosting provider to resolve the performance issues we’re experiencing. Access to the ‘Leads’ and ‘Clients / Members’ tab has now been reinstated, however the Glofox dashboard and mobile apps may still continue to be slow to load at this time. We hope to have this resolved soon- we apologize for the inconvenience as we continue to work through this.

IDENTIFIED over 2 years ago - at 01/16/2023 05:28PM

We are continuing to work on a fix for this issue. While we complete this work, the 'Leads' and "Clients / Members' tab may not load. We expect this to be resolved and fully operational shortly. We apologize for the inconvenience in the meantime.

IDENTIFIED over 2 years ago - at 01/16/2023 04:46PM

We've identified the issue and are now working to resolve it.

INVESTIGATING over 2 years ago - at 01/16/2023 04:41PM

Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.

Latest Glofox outages

Reporting degradation - over 1 year ago
Degraded performance - Payments - over 2 years ago

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