Outage in Glofox

Degraded performance: glofox platform & mobile apps

Resolved Minor
January 16, 2023 - Started almost 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.
Components affected
Glofox Application

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/16/2023 09:41PM

We have now confirmed that performance is back to normal and we apologize for any inconvenience caused by this.

MONITORING almost 3 years ago - at 01/16/2023 08:40PM

The performance on the Glofox Dashboard and Mobile Apps is now improving - we are continuing to monitor the situation until everything is fully back to normal.

IDENTIFIED almost 3 years ago - at 01/16/2023 07:54PM

We’re continuing to work with our third party database hosting provider to resolve the performance issues we’re experiencing. Access to the ‘Leads’ and ‘Clients / Members’ tab has now been reinstated, however the Glofox dashboard and mobile apps may still continue to be slow to load at this time. We hope to have this resolved soon- we apologize for the inconvenience as we continue to work through this.

IDENTIFIED almost 3 years ago - at 01/16/2023 05:28PM

We are continuing to work on a fix for this issue. While we complete this work, the 'Leads' and "Clients / Members' tab may not load. We expect this to be resolved and fully operational shortly. We apologize for the inconvenience in the meantime.

IDENTIFIED almost 3 years ago - at 01/16/2023 04:46PM

We've identified the issue and are now working to resolve it.

INVESTIGATING almost 3 years ago - at 01/16/2023 04:41PM

Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.

Latest Glofox outages

Reporting degradation - over 1 year ago
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