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Outage in Glofox

Degraded Performance: Class / Appointment / Facility Booking

Resolved Minor
January 19, 2023 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our team are investigating reports that some users are experiencing an error when attempting to book into classes/appointments. Bookings are unsuccessful, with a "Booking request rejected while processing" message appearing in both the dashboard and mobile app when a booking attempt is made.
Components affected
Glofox Application

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 01/19/2023 09:59PM

This incident has been resolved.

MONITORING about 3 years ago - at 01/19/2023 09:19PM

A fix has been implemented and bookings are now processing as normal. We apologize for any inconvenience caused to you, your team and your members. If you need help, reach out to support@glofox.com

INVESTIGATING about 3 years ago - at 01/19/2023 08:55PM

Our team are investigating reports that some users are experiencing an error when attempting to book into classes/appointments. Bookings are unsuccessful, with a "Booking request rejected while processing" message appearing in both the dashboard and mobile app when a booking attempt is made.

Latest Glofox outages

Reporting degradation - almost 2 years ago
Issue with Electronic Agreements loading - over 2 years ago
Degraded performance - Payments - almost 3 years ago
Degraded Performance - Glofox Reporting - almost 3 years ago
Degraded Performance - Glofox Payments - almost 3 years ago

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