Outage in Gnatta

Action Required: Reauthenticate Your Trustpilot Account

Resolved Minor

January 29, 2025 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

Trustpilot has recently updated their APIs, which requires you to relink your account to maintain connectivity. To ensure uninterrupted service, please follow these steps: Log in to your account. Navigate to Configuration → Accounts → Trustpilot. Click Add as if creating a new account. Follow the steps to enter your website, username, and password. Click Submit. Once completed, your account should no longer display any issues. If you have any questions or need assistance, please contact us at support@gnatta.com

Components affected

Gnatta Trustpilot

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/29/2025 06:15PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/29/2025 11:19AM

Trustpilot has recently updated their APIs, which requires you to relink your account to maintain connectivity. To ensure uninterrupted service, please follow these steps:

Log in to your account.
Navigate to Configuration → Accounts → Trustpilot.
Click Add as if creating a new account.
Follow the steps to enter your website, username, and password.
Click Submit.

Once completed, your account should no longer display any issues.
If you have any questions or need assistance, please contact us at support@gnatta.com

Latest Gnatta outages

Performance Degradation - about 1 year ago

Telephony Call Issue - about 1 year ago

Reauthenticate Your Trustpilot Account - about 1 year ago

Access Issues - over 1 year ago

Performance Degradation - about 2 years ago

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