Outage in Gnatta

Telephony Call Issue

Resolved Major
March 31, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating reports of intermittent issues with telephony calls in Gnatta. Our provider is aware of the issue and has created an incident here: https://status.twilio.com/incidents/djx8tktw4z0p. We'll update as the behaviour changes and updates are posted on the linked incident.
Components affected
Gnatta Telephony

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/31/2025 08:02PM

Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information.

Please contact us via Service Desk if you are still experiencing any issues.

MONITORING 9 months ago - at 03/31/2025 05:22PM

Our provider has provided an update and is now seeing the affected service recover from the issue, see here: https://status.twilio.com/incidents/djx8tktw4z0p

We're also noticing improved behaviours with calls in Gnatta and will continue to monitor.

INVESTIGATING 9 months ago - at 03/31/2025 04:39PM

We are currently investigating reports of intermittent issues with telephony calls in Gnatta. Our provider is aware of the issue and has created an incident here: https://status.twilio.com/incidents/djx8tktw4z0p.

We'll update as the behaviour changes and updates are posted on the linked incident.

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