Outage in GoCardless

Delay with SEPA Payments/Refunds marked as paid.

Resolved Minor
March 11, 2025 - Started 24 days ago - Lasted about 1 hour

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Outage Details

We have identified that a very small number of merchants are not seeing SEPA payments/refunds being marked as paid. However, we can confirm that the payouts will go through as they should. Our team is aware of the issue and is working on it with our Banking partner. As a result, there would be a delay in related webhooks triggering until the payments/refunds are marked as paid. We will reach out to the specific merchants to clarify the situation.
Latest Updates ( sorted recent to last )
INVESTIGATING 24 days ago - at 03/11/2025 04:26PM

We have identified that a very small number of merchants are not seeing SEPA payments/refunds being marked as paid. However, we can confirm that the payouts will go through as they should.

Our team is aware of the issue and is working on it with our Banking partner.

As a result, there would be a delay in related webhooks triggering until the payments/refunds are marked as paid.

We will reach out to the specific merchants to clarify the situation.

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