Outage in GoDaddy

M365 Email Disconnected From iOS Mail App

Resolved Major
March 03, 2025 - Started about 1 month ago - Lasted 8 days
Official incident page

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Outage Details

We are aware of an issue that is causing customer's M365 email accounts to be disconnected from their iOS Mail applications. There is currently a workaround of removing and then re-adding the email account to the Mail Application.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 03/11/2025 04:57PM

This issue has been resolved.

IDENTIFIED 28 days ago - at 03/06/2025 04:55PM

We are aware of an issue that is causing customer's M365 email accounts to be disconnected from their iOS Mail applications. The resolution for this issue is removing and then re-adding the email account to the Mail Application.

Please use the following process to remove and then re-add the email account to the Mail Application:

https://www.godaddy.com/help/microsoft-365-accounts-are-disconnected-from-apple-mail-on-ios-42600

IDENTIFIED 29 days ago - at 03/05/2025 07:06PM

We are aware of an issue that is causing customer's M365 email accounts to be disconnected from their iOS Mail applications. The resolution for this issue is removing and then re-adding the email account to the Mail Application.

IDENTIFIED about 1 month ago - at 03/04/2025 08:44PM

Microsoft is continuing to investigate this issue and work towards a solution.

IDENTIFIED about 1 month ago - at 03/03/2025 07:00PM

Microsoft is continuing to investigate this issue and work towards a solution.

INVESTIGATING about 1 month ago - at 03/03/2025 03:01PM

We are aware of an issue that is causing customer's M365 email accounts to be disconnected from their iOS Mail applications. There is currently a workaround of removing and then re-adding the email account to the Mail Application.

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