Outage in GoDaddy
Hosting - cPanel/WHM degraded.
Resolved MinorIncident Report
Summary AI Generated
GoDaddy temporarily disabled access to cPanel, WebHostManager (WHM), webmail, and webdisk for 20.5 hours due to a critical vulnerability in cPanel's login authentication system. The outage affected Web Hosting, VPS Hosting, and Web Hosting Plus services, though customer websites remained accessible throughout the incident. Service was restored after GoDaddy successfully applied security patches from cPanel, with shared hosting services restored first followed by VPS and managed systems.
Due to a critical vulnerability identified by cPanel's developers, we have received guidance to disable access to certain cPanel features. To protect your website and account, we have temporarily disabled access to cPanel and WebHostManager (WHM) administrative interfaces, webmail, and webdisk. Your website will remain accessible.
For more information see https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 04/29/2026 06:07PM
The cPanel patch has been successfully applied to supported and managed systems, and we have re-opened all cPanel and WHM services.
IDENTIFIED
22 days ago - at 04/29/2026 05:37AM
The patch has been successfully applied to shared web hosting and we have reopened the appropriate services on shared web hosting.
INVESTIGATING
23 days ago - at 04/28/2026 09:58PM
We have received the appropriate patch from the vendor and are working to ensure it won't disrupt service to websites and other services. As soon as tests pass and we are confident in the patch and the patch has been successfully applied to shared web hosting, we will re-open the appropriate services.
For VPS customers, please follow the guidance below to update to the latest version manually.
https://docs.cpanel.net/whm/cpanel/upgrade-to-latest-version/
INVESTIGATING
23 days ago - at 04/28/2026 09:41PM
Due to a critical vulnerability identified by cPanel's developers, we have received guidance to disable access to certain cPanel features. To protect your website and account, we have temporarily disabled access to cPanel and WebHostManager (WHM) administrative interfaces, webmail, and webdisk. Your website will remain accessible.
For more information see https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication
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