Outage in GoFormz

Checkbox values may show the incorrect value after form completion (mobile app version 4.0.1391 only)

Resolved Major
August 25, 2025 - Started 1 day ago - Lasted 1 day
Official incident page

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Outage Details

We’ve identified a bug affecting checkbox fields on forms in the mobile app. Following last week’s app update (August 21 for Android, August 22 for iOS), checkbox and checkbox group values may show the incorrect value after form completion. This affects all users who are using the mobile app version 4.0.1391 and have completed forms with checkboxes since their respective app releases last week. We are actively working on a fix and will provide an update as soon as a resolution is available.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 08/26/2025 03:52PM

This incident has been resolved. We will share a post-mortem shortly.

MONITORING 1 day ago - at 08/25/2025 07:51PM

A fix has been implemented and released to the mobile app stores (Android and iOS). Please update to the latest mobile app version: 4.0.1395.

Users must update to this mobile app version to resolve the issue on their device. We are continuing to monitor, and we will share a post-mortem shortly.

IDENTIFIED 1 day ago - at 08/25/2025 03:50PM

We’ve identified a bug affecting checkbox fields on forms in the mobile app. Following last week’s app update (August 21 for Android, August 22 for iOS), checkbox and checkbox group values may show the incorrect value after form completion.

This affects all users who are using the mobile app version 4.0.1391 and have completed forms with checkboxes since their respective app releases last week. We are actively working on a fix and will provide an update as soon as a resolution is available.

Latest GoFormz outages

Some users are unable to login to the GoFormz mobile app - 8 days ago
Intermittent error showing when accessing the GoFormz Web App - 23 days ago
Interrupted Performance - about 1 month ago
Intermittent Login Issues - 6 months ago
Interrupted Performance due to Datacenter Outage - 8 months ago

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