Outage in GoGuardian

GoGuardian Admin Policy Categories Degraded Performance

Resolved Minor
November 04, 2024 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 12:30 PM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience
Components affected
GoGuardian Policies

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/04/2024 10:15PM

We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 12:30 PM and 1:00 PM Pacific time. We apologize for any trouble caused by this issue.

MONITORING 12 months ago - at 11/04/2024 09:09PM

A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 12:30PM and 1:00PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.

INVESTIGATING 12 months ago - at 11/04/2024 08:54PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 11/04/2024 08:54PM

Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 12:30 PM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

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