Outage in GoGuardian

GoGuardian Admin Policy Categories Degraded Performance

Resolved Minor
November 04, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 12:30 PM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience
Components affected
GoGuardian Policies
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/04/2024 10:15PM

We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 12:30 PM and 1:00 PM Pacific time. We apologize for any trouble caused by this issue.

MONITORING about 2 months ago - at 11/04/2024 09:09PM

A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 12:30PM and 1:00PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.

INVESTIGATING about 2 months ago - at 11/04/2024 08:54PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/04/2024 08:54PM

Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 12:30 PM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

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